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Frequently Asked Questions

  • How do I reset my password?

    Click here to access the sign in page. From there, click on 'Forgot password?'.

    Enter the email address associated with your account and click submit.

    Follow the instructions provided in the email you receive to complete your password reset. 

  • What if I did not receive the password reset email?

    If you did not receive the password reset email, please contact prowebsitesupport@resideo.com for assistance. 

  • What do I do if I am not able to create an account?

    If you receive an error message when trying to create an account, please contact prowebsitesupport@resideo.com for assistance. 

  • I was able to sign in but I can't get past the additional information page.

    If you are able to sign in successfully but cannot navigate past the additional information page(see below image for example), please contact support.academy@resideo.com for assistance. 

  • Can I enroll someone else into a course?

    No. Each class participant must enroll themselves and acknowledge the terms and conditions.

  • How do I change my language settings?

    If your Resideo Academy account is not set to the correct language, you can change the language in your account settings. First, click on the user menu icon in the top left corner of the page to open the menu navigation. 

    Click on the pencil icon to open your profile settings. 

    From your profile settings, click on the 'Preferences' tab. Select your desired language from the dropdown menu and click 'Save Changes'.

    Click 'Confirm' to reload the platform with your desired language.